CONTACT & SAFETY
HELP US KEEP THE LAGOON FRIENDLY AND SAFE.
Choose the right channel. Messages go to an adult who manages Axolotl Run.
GAME FEEDBACK
Found a bug or have an idea? Tell us what happened, which device and browser you used, and what you expected.
EMAIL FEEDBACKfeedback@axolotl.runPRIVACY & COMPLIANCE
Questions or requests about privacy, analytics, local player names or children's safety belong here.
EMAIL PRIVACYprivacy@axolotl.runSECURITY REPORTS
Found a possible vulnerability? Please report it privately before sharing it publicly.
EMAIL SECURITYsecurity@axolotl.runIf you are a child, ask a parent or another trusted adult to contact us. Never send passwords, photos, your full name, school, address or other private information.
RESPONSIBLE REPORTING
Please do not access, change or delete other people's data; disrupt the game; use automated attacks; or test beyond what is needed to describe the issue.
Axolotl Run has no paid bug bounty programme. A report does not create permission to test systems or access data.
WHAT TO INCLUDE
- Page or feature affected
- Clear steps to reproduce the problem
- Device, operating system and browser
- Why you think it matters
- Screenshots only if they contain no private information
WHAT HAPPENS NEXT
We read every message, but this volunteer project cannot promise a response time. Security and privacy reports receive priority.
EMAIL PRIVACY NOTE
Email is handled by our mail providers and forwarded to a private project inbox. Do not send sensitive personal information. We use your message only to understand and reply to your request, and keep it only as long as needed.